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Conversation: 213

A Headache

Speak with David

Speak with Diane
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David: I have a very angry customer on the phone.
Manager: What is the problem?
David: The customer says he wants to return his refrigerator.
Manager: Why? What is wrong with it?
David: He says it doesnt work anymore.
Manager: Did you tell him we would try to fix it for free?
David: Yes. He wont listen to me.
Manager: What is he demanding?
David: He wants a free replacement right now.
Manager: That is not how our policy works.
David: Can you please talk to him?