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Conversation: 119

Getting an Upgrade

Speak with Edward

Speak with Abby
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Edward: Are you on the phone?
Abby: Yeah, but Im on hold.
Edward: Do you have time for lunch?
Abby: Not right now. Im trying to get a free upgrade on my rental car.
Edward: Are you having any luck?
Abby: The rental car agent is talking to her supervisor right now.
Edward: How are you negotiating?
Abby: I told the agent that our company does a lot of business with this rental company.
Edward: Youre right. We do.
Abby: Edward, hold on. The agent is back on the phone.