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Conversation: 38

Missing Order

Speak with Anna

Speak with Linda
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Anna: Can I help you?
Linda: I ordered a table a few weeks ago, but it still has not arrived.
Anna: Do you have the order number or your receipt?
Linda: No. Unfortunately, I lost them both.
Anna: I see. I can try to look it up with your address or phone number.
Linda: Here is both my address and phone number.
Anna: I found your item. It was delivered to a different address.
Linda: So, what will you do about it?
Anna: I am very sorry for the error. We will send a replacement table to your correct address as soon as possible.
Linda: Thank you for your wonderful customer service.