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Conversation: 45

Wrong Color Jacket

Speak with Kevin

Speak with Gloria
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Kevin: I have a problem with my online order.
Kevin service rep: What is the problem?
Kevin: I order a black jacket, but I received a white one.
Kevin service rep: Im very sorry to hear that. We can exchange the jacket for you.
Kevin: How do I return the wrong one?
Kevin service rep: You can return it by mail or return it to one of our stores.